Terms and Conditions - Sorellii Jewelry

Terms and Conditions - Sorellii Jewelry

Effective Date: 16/9/2023

  1. Introduction

Welcome to the Sorellii Jewelry online store ("Sorellii Online Store"), operated by Mehar Gem and Jewelry Pvt Ltd (referred to as "Sorellii," "we," or "us"), a company incorporated in India. We are committed to protecting your privacy and ensuring a smooth shopping experience.

By purchasing products from the Sorellii Online Store ("Products"), you acknowledge and agree that all personal information you provide in connection with your purchase will be collected, used, disclosed, and managed by Sorellii in accordance with our Privacy Policy. Your purchase of Products is subject to these Terms and Conditions of Sale ("Sales Terms"). Please read these Sales Terms carefully before placing any orders on the Sorellii Online Store.

Sorellii reserves the right to modify these Sales Terms at any time. Changes become effective when posted on the Sorellii Online Store. We recommend revisiting this section before placing an order as any modifications will apply to your orders.

  1. Age Restriction

This Website is intended for use by individuals aged 18 and above. If you are under 18 years of age, you must obtain consent from your parent or legal guardian before disclosing personal information or making purchases on this Website.

  1. Your Account

When you create an account on the Sorellii Online Store, you are responsible for:

  • Maintaining the confidentiality of your username and password.
  • Restricting access to your password.
  • All activities and purchases made under your account, except for those carried out by an unauthorized third party.

You confirm that Products purchased through the Sorellii Online Store are for personal use, not commercial resale.

  1. Placing an Order

To purchase Products, you must:

  • Accept these Sales Terms.
  • Provide accurate personal information, including your name, address, phone number, email, and payment details.
  • Specify a valid delivery address (Please note that certain addresses, such as P.O. Boxes, overseas army addresses, some hotels, hostels, or prisons, may not be serviceable).
  • Be at least 18 years old and legally capable of entering binding contracts.
  • Own or be authorized to use a valid debit/credit card for payment.

Orders can be placed by clicking the "ADD TO CART" button and proceeding to the checkout page. You will have the opportunity to review your order, confirm Sales Terms acceptance, verify the total price, and correct any input errors before finalizing your order.

In case you add Products to your cart, accept Sales Terms, but do not complete the order (including providing shipping or payment information), you may receive reminder emails or WhatsApp messages prompting you to complete your purchase.

  1. Use of the Website

By accessing and using this Website, you agree to:

  • Use it only for lawful purposes and in compliance with these Sales Terms.
  • Not engage in unlawful activities or infringe upon third-party rights.
  • Not post or transmit any offensive, abusive, or unlawful content.
  • Not conduct surveys, contests, pyramid schemes, or send unsolicited messages.
  • Not gain unauthorized access to the Website.
  • Not create a false identity for deceptive purposes.
  • Not tamper with or hinder Website operations.
  • Not knowingly transmit viruses or malicious code.
  • Not advertise or offer to sell goods or services on the Website.
  • Not collect others' information without consent.

This Website may contain links to external websites not under Sorellii's control. We hold no responsibility for the content of linked websites.

Sorellii reserves the right to monitor, review, retain, and disclose Website information to comply with applicable laws or requests.

  1. Electronic Communications

When you visit the Website, order Products, or send emails to Sorellii, you are communicating with us electronically. Your registration or order placement implies consent to be contacted by us via phone or email, as specified in our Privacy Policy.

Your information, including contact details, is necessary for order fulfillment. By registering with Sorellii or placing an order, you expressly consent to data use, and registration/orders cannot be completed without this consent.

  1. Delivery

The Sorellii Online Store currently ships to addresses within India and abroad using our shipping partner, Delhivery Inc. Shipping terms are governed by Delhivery's policies and serviceable locations.

Estimated delivery times for in-stock items are approximately 3 - 11 business days, provided your payment is received before 4 pm on the order day. Sorellii reserves the right to choose alternative carriers for delivery, as necessary.

If Sorellii cannot deliver within the specified period, we will contact you, allowing you to cancel your order and receive a full refund.

In case you unduly delay or hinder delivery after notification of an attempted delivery or provide incorrect delivery information, the package may be returned to Sorellii.

  1. Order Processing and Contract Formation

Upon submitting and confirming your order through the Sorellii Online Store, you will receive an email (Order Receipt Confirmation Email) acknowledging receipt of the order and detailing the Products ordered.

The products displayed on the Website are invitations to treat, not offers for sale. Sorellii may reject orders, either in part or in full, at our discretion for various reasons, including but not limited to abnormal orders, suspected non-personal use, or pricing errors.

Sorellii may imposed quantity restrictions on Products. Any restrictions will be stated on the Website or communicated during order placement. Rejected orders will be refunded.

The contract for the sale of ordered Products is formed when Sorellii emails/WhatsApp messages confirming the availability and dispatch of all or part of the order (Shipment Confirmation Email). The contract is deemed formed upon sending the Shipment Confirmation Email, whether you receive it or not. It is advisable to save these emails and Sales Terms for your records.

The contract relates only to the Products dispatched and listed in the Shipment Confirmation Email. Sorellii is not obliged to supply any other Products until dispatch is confirmed in a separate Shipment Confirmation Email.

  1. Products or Services

We make every effort to accurately display product colors and images on our store. However, we cannot guarantee that your computer monitor will accurately depict colors. We reserve the right to limit sales to specific individuals or regions.

Product descriptions and prices may change without notice. We reserve the right to discontinue any product at any time. Offers on products or services are void where prohibited.

We do not guarantee that the quality of products, services, information, or materials will meet your expectations, nor that Service errors will be corrected.

  1. Prices, Shipping, Handling, Charges, and Taxes

Product prices are those in effect when your order is placed, as detailed in the Order Receipt Confirmation Email and Shipping Confirmation Email. Additional orders will incur separate shipping and handling charges.

Sorellii may correct pricing errors and adjust the price, or cancel orders accordingly. Pricing errors that are obvious and should have been recognized as mis prices may be subject to correction. Prices include applicable taxes but not shipping and handling charges, which will be itemized in your Order Receipt Confirmation Email.

Product and shipping prices are subject to change without prior notice, but changes won't affect already confirmed orders (unless due to manifest pricing errors).

  1. Promotional Codes

Promotional codes may be offered from time to time and must be entered during checkout for valid transactions. Each code is unique and limited to one customer. They cannot be transferred or used in conjunction with other offers. Promotional codes may exclude specific items.

By using a promotional code during purchase, you accept any additional terms and conditions associated with the promotion.

  1. Events Outside Sorellii's Control

Sorellii is not responsible for delays or failures resulting from events beyond our reasonable control, including but not limited to:

  • Civil commotion, riots, invasions, terrorist threats or attacks, wars (declared or not), or preparations for war.
  • Strikes, lockouts, or other industrial actions.
  • National or local states of emergency.
  • Transportation failures, power outages, earthquakes, fires, explosions, storms, floods, epidemics, or natural disasters.
  • Inability to use transportation means (e.g., railways, shipping, aircraft, motor transport).
  • Government acts, decrees, legislation, regulations, or restrictions.

Performance obligations are suspended during such events.

  1. Product Availability

Sorellii makes reasonable efforts to ensure Product availability on the Sorellii Online Store. However, Products are available on a "first in, first out" basis, subject to stock availability.

  1. Product Information

Please carefully select Products suitable for your intended use. The Sorellii Online Store serves as your reference for product details. If a discrepancy exists between our content and other sources, the information on our site at the time of purchase prevails.

Should you receive incorrect, incomplete, or damaged Products, please contact Sorellii customer support immediately for assistance.

  1. Title to Products

Sorellii retains full legal title to Products until all payments due for the ordered Products are received in full, and you have received your Shipping Confirmation Email. The risk transfers to you upon delivery.

  1. Return and Refund for Change of Mind

We offer a 7-day return and refund policy for unused, undamaged Products if you change your mind and return them, at your expense, within 7 days of delivery with valid proof of purchase. This policy applies exclusively to Products purchased from the Sorellii Online Store.

You are responsible for return shipping and transport costs. Legal rights concerning defective goods remain unaffected. To initiate a return, contact Sorellii customer support via email or phone. Please note that personalized and made-to-order products are not eligible for 7-day returns, except in cases of defects.

Failure to return Products within 7 days or lack of proof of purchase may result in a refund refusal. For returned Products in used or damaged condition, Sorellii may deduct an amount equal to the reduction in value, up to the full purchase price, from any refund.

Upon validating your returned Products, Sorellii will send an email confirming validation, followed by refund processing.

  1. Gift with Purchase Promotions

Gift with purchase offers:

  • Are available during specified promotion periods and while stock lasts.
  • Are limited to one gift per customer.
  • Cannot be combined with other promotional offers or discounts.
  • Exclude sale items.

When ordering Products as part of a gift with purchase promotion, you must accept any applicable Gift with Purchase Terms and Conditions. These terms, if applicable, become part of these Sales Terms.

  1. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. We provide Products "as is" and "as available" without warranties or conditions, except as explicitly stated in the relevant product pages.

In no case shall Sorellii, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any direct, indirect, incidental, punitive, special, or consequential damages, even if advised of the possibility, arising from your use of the service or Products.

  1. Indemnification

You agree to indemnify, defend, and hold Sorellii Jewelry and its affiliates, officers, directors, agents, contractors, licensors, service providers, employees, and suppliers harmless from any claims, including reasonable attorneys' fees, arising from your breach of these Terms of Service or violation of any law or third-party rights.

  1. Severability

If any provision of these Terms of Service is deemed unlawful, void, or unenforceable, that provision shall be severable and not affect the validity and enforceability of the remaining provisions.

  1. Termination

These Terms of Service are effective until terminated by either party. You may terminate by notifying us of your intent not to use our Services. We may terminate this agreement without notice if you fail to comply with these Terms of Service.

The obligations and liabilities incurred before termination shall survive termination for all purposes.

  1. Entire Agreement

These Terms of Service, along with any policies posted on our website, constitute the entire agreement between you and Sorellii, superseding any prior agreements or communications.

  1. Governing Law

These Terms of Service and any agreements for Services shall be governed by and construed in accordance with the laws of India, without regard to conflict of laws principles. Disputes shall be subject to the jurisdiction of courts in Trivandrum, India.

  1. Changes to Terms of Service

You can review the most current version of these Terms of Service at any time on our website. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates on our website. Continued use of our website or Services after posting constitutes acceptance of changes.

25.Jewelry Warranty for Quality Assurance This guarantee is applicable within India and may vary in different international markets. 


Exceptions to Jewelry Warranty

 This quality assurance warranty does not encompass instances of loss, damage, breakage, alterations in appearance, deformations, or the gradual deterioration of the product, attributable to: regular usage (including tarnishing); accidental incidents; mishandling; improper utilization;; or usage contrary to Sorellii's maintenance guidelines.